Have you checked the FAQ page?
Email the Help Desk at firstname.lastname@example.org
Call the Help Desk:
Toll-free (877) 277-0250
Capital District (518) 486-6012
The New York State Library staffs the NOVELNY Help Desk Monday through Friday. Staff answer questions regarding access, searching techniques, and troubleshooting.
Report Problem with a Database
In order to better serve NOVELNY customers,
the NOVELNY vendors (Gale, ProQuest and Scholastic) now support libraries
by directly answering questions related to their products.
The following types of questions can be answered by the NOVELNY Help Desk:
- General how-to´s
- Questions about the NOVELNY program and databases
The following types of questions should be directed to the individual vendors:
- Updates in contact information (contact person, e-mail address, phone number, etc.)
- IP updates
- Requests for URLs, usernames and passwords
- Remote access
For geolinks for all of the NOVELNY databases, please see the Gale support portal at http://galesupport.com/novelny and click on Direct Database URLs
ProQuest: support.proquest.com (to submit questions online) or email@example.com or 1-800-889-3358 or proquest.com/go/migrate to chat
Scholastic: firstname.lastname@example.org or 1-888-326-6546 option 4
Give Us Feedback
January 15, 2016