Help Desk
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Got Questions?

Have you checked the FAQ page?

Database vendor contact information

research assistantEmail the Help Desk at nyslnovel@mail.nysed.gov

Call the Help Desk:
Monday – Friday
9:00 am to 4:00 pm
Toll-free (877) 277-0250
Capital District (518) 486-6012

The New York State Library staffs the
NOVELNY Help Desk Monday through Friday, 9:00 am to 4:00 pm.  During these hours, staff answer questions regarding access, searching techniques, and troubleshooting.

Report Problem with a Database

In order to better serve NOVELNY customers, the NOVELNY vendors (EBSCO, Gale, and Scholastic) now support libraries by directly answering questions related to their products.

The following types of questions can be answered by the NOVELNY Help Desk:

  • Registration
  • General how-to´s
  • Questions about the NOVELny program and databases

The following types of questions should be directed to the individual vendors:

  • Updates in contact information (contact person, e-mail address, phone number, etc.)
  • IP updates
  • Requests for URLs, usernames and passwords
  • Statistics
  • Remote access

Vendor contact information:

EBSCO: eptech@ebscohost.com or 1-800-758-5995

Gale: access.gale.com/noveltech/ (to submit questions online) or gale.technicalsupport@cengage.com or 1-800-877-4253 (press 4)

Scholastic (Grolier): scholasticcustomersupport@scholastic.com or 1-888-326-6546 option 4

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